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Professional development training for real people in the real world

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Negotiation and Conflict Resolution

Courses suitable for either morning or afternoon delivery

Course fee: £350 - for up to 20 delegates
(Only £17.50 per person)

Half-day course profile

9:30 Introduction to the two negotiating models:
Positional bargaining and Principled negotiation and when to apply them in practice.

9:45 The five principles of effective negotiating:

  • Separate the people from the problem
  • Focus on mutual interests
  • Investigate the options
  • Use objective criteria
  • Establish your BATNA (Best Alternative to Negotiated Agreement)

10:00 How to prepare for effective negotiations: Information gathering:
3 point planning, assessing the opposition, briefing your team, Good guy/Bad guy/Sweeper strategy. Making and responding to a proposal, dealing with difficult behaviour and adjourning. Trading concessions, confirming terms and encouraging closure.

10:30 Practice Role-play

10:45 Tea and coffee break

11:00 Conflict resolution and the use of power in conflict situations:
Hard power, Threat power, Soft power, Exchange power, Integrative power. The ‘Conflict partnership’ process. Introduction to Professor Weekes’s 8 step resolution model:

  • Create an effective atmosphere
  • Clarify perceptions
  • Focus on shared needs
  • Build on shared power
  • Look to the future, learn from the past
  • Generate options
  • Develop ‘Doables’
  • Make mutual agreements

11:45 Personal preparation, timing and location, opening statements:
The reality principle. Active listening and empathy. Stating and acknowledging needs. Examining the root of the conflict, envisioning a different future, seeking partner’s options and evaluating together. ‘Stepping stone’ solutions to develop trust. Keeping the conflict partnership alive.

12:15 Practice Role-play

12:30 Question & answer session, Summary and close

Click here to contact us and and request further details about this course.
Or you can telephone us on 01524 793936

You can book this course online here

 
 
Corporate training courses, stress management, time management, leadership development, negotiation, conflict resolution, communication skills, presentation skills, team working, one to one training, business planning, work-life balance for the Lancashire, Manchester and Liverpool areas.Manchester, Liverpool and Leeds based stress management courses. Work life balance courses. Employee motivation courses and team building for Manchester, Birmingham, Leeds, Blackpool, Preston and across the UK.

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